Effective Date: September 04, 2025

1. Agreement to Terms

By accessing or using the LumbarPillow website (lumbarpillow.co) and purchasing our products, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or purchase our products.

2. Company Information

LumbarPillow (“we,” “us,” “our”) operates the website lumbarpillow.co and sells ergonomic lumbar support products. These terms govern your use of our website and purchase of our products.

3. Use of Website

3.1 Eligibility

• You must be at least 18 years old to make purchases
• You must provide accurate and complete information
• You are responsible for maintaining account confidentiality

3.2 Acceptable Use

You agree not to:

• Use the website for illegal purposes
• Attempt to gain unauthorized access to our systems
• Interfere with website operation
• Submit false or misleading information
• Violate intellectual property rights
• Use automated systems to access the website without permission

4. Products and Services

4.1 Product Information

• We strive for accuracy in product descriptions
• Colors may vary due to monitor settings
• We reserve the right to limit quantities
• Prices subject to change without notice

4.2 Medical Disclaimer

Important: Our products are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Always consult with a healthcare professional before using our products if you have medical concerns.

5. Orders and Payment

5.1 Order Acceptance

• Order placement does not guarantee acceptance
• We reserve the right to refuse or cancel orders
• Order confirmation email constitutes acceptance

5.2 Pricing and Payment

• All prices in USD unless otherwise stated
• Payment due at time of order
• We accept major credit cards and PayPal
• You authorize us to charge your payment method

5.3 Taxes

• Prices exclude applicable taxes unless stated
• You’re responsible for applicable taxes
• International customers responsible for duties/customs

6. Shipping and Delivery

Please refer to our Shipping Policy for detailed information about shipping methods, costs, and delivery times. Risk of loss passes to you upon delivery to the carrier.

7. Returns and Refunds

Our Return and Refund Policy, which is incorporated by reference, governs returns and refunds. We offer a 30-day money-back guarantee subject to the terms outlined in that policy.

8. Warranty

Our products come with a 1-Year Quality Guarantee as detailed in our Warranty Policy. This warranty is in addition to any rights provided by consumer protection laws.

9. Intellectual Property

9.1 Our Rights

• All website content is our property or licensed to us
• Trademarks, logos, and brand features are protected
• No use without express written permission

9.2 User Content

• You retain rights to content you submit
• You grant us license to use submitted content
• You represent that you have rights to submitted content

10. Privacy

Your use of our website is governed by our Privacy Policy, which is incorporated by reference. We are committed to protecting your personal information.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

• Our liability is limited to the purchase price
• We’re not liable for indirect, consequential, or punitive damages
• We’re not liable for lost profits or revenues
• We’re not liable for data loss or business interruption

12. Indemnification

You agree to indemnify and hold harmless LumbarPillow, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our website or violation of these terms.

13. Disclaimers

• Website provided “as is” and “as available”
• No warranties of merchantability or fitness
• No guarantee of uninterrupted or error-free operation
• We don’t warrant accuracy of information

14. Account Termination

We reserve the right to:

• Terminate accounts for terms violations
• Refuse service to anyone
• Cancel orders at our discretion

15. Governing Law

These terms are governed by the laws of [Your State/Country], without regard to conflict of law principles. Any disputes shall be resolved in the courts of [Your Jurisdiction].

16. Dispute Resolution

16.1 Arbitration

Any dispute shall be resolved through binding arbitration, except where prohibited by law. You waive the right to jury trial and class actions.

16.2 Exceptions

• Small claims court actions
• Intellectual property disputes
• Injunctive relief claims

17. Changes to Terms

We may modify these terms at any time. Changes effective upon posting. Continued use constitutes acceptance of modified terms.

18. Severability

If any provision is deemed invalid or unenforceable, remaining provisions continue in full force and effect.

19. Entire Agreement

These terms, along with our policies, constitute the entire agreement between you and LumbarPillow regarding website use and product purchases.

20. Contact Information

For questions about these Terms of Service:

• Email: info@lumbarpillow.co

21. Special Provisions

21.1 California Residents

California residents have specific rights under California law, including the CCPA. See our Privacy Policy for details.

21.2 EU Residents

EU residents have rights under GDPR. Our Privacy Policy details these rights and how to exercise them.

22. Force Majeure

We’re not liable for delays or failures due to causes beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, or pandemic.

By using our website or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Last Updated: September 04, 2025